Shipping policy
Thank you for visiting and shopping at Diamond’s Luxury Hair. The following are terms and conditions the constitute our full Processing and Shipping policy. Upon finalizing your purchase, you have implicitly consented to abide by the Processing and Shipping policy.
1. ORDER PROCESSING
Order Processing is the initial stage of the order fulfillment process, encompassing activities such as payment verification, essential for managing and fulfilling orders efficiently.
Order Processing
| Order Processing Duration | 1-2 business days |
Once payment has been received depending on the order type is when it will ship out. (Please see chart below for estimated shipping times)
2. BUSINESS DAYS
Please note that all of our business operations, customer service, and order fulfillment are conducted on business days only. This means that any estimated shipping timeframes, delivery schedules, or processing durations provided on our website or during the checkout process should be understood in terms of business days. It is important to consider this when calculating the expected arrival of your order or contacting our customer support team for assistance.
Business Days
| Monday - Friday, excluding weekends and U.S. Observed Holidays Business Hours: 9am-6pm est |
Order Types and Estimated Shipping Duration
|
ORDER TYPE |
ESTIMATED SHIPPING DURATION |
|
READY-TO-SHIP (RTS) Products that are in stock and available to ship within 3-5 business days.
|
Ships within 3-5 business days |
|
NON-CUSTOM (PREORDER) Products that are ready-made or pre-made and do not require any additional customization from our end.
|
Ships within 5-10 business days |
|
CUSTOM (PREORDER) Products and Services that require customization and include sliow spents to choose their speciations successore, type, and more
|
Ships within 15-18 business days |
| *All orders, excluding those purchased from the RTS Collection and Hair Products and Tools are classified as a Pre-Order. This enables us to ensure the availability of all product options and variants, allowing customers to purchase their desired specifications without any limitations. Pre-Orders play a vital role in maintaining consistent order fulfillment for our diverse
range of products. |
3. SHIPPING DELIVERY
The delivery dates of your package are exclusively determined by the operations of the shipping carrier, UPS. Generally, the estimated timeframe for package delivery after the shipment of orders is typically between 2-5 business days. UPS will provide the estimated delivery date within your tracking link which will be available to you in your Shipping Confirmation email. Once your package leaves our possession, UPS assumes full responsibility for ensuring its prompt and secure delivery. While we strive to provide accurate shipping window estimates, we cannot guarantee specific delivery dates as they are subject to the carrier's processes and any unforeseen circumstances they may encounter. Factors such as weather conditions, high shipping volumes, and any unforeseen events within the carrier's network may affect the actual delivery date.
We would like to emphasize that at this stage, we have no control over the whereabouts or speed of your package. We recommend utilizing the tracking information provided to monitor the status of your package and obtain real-time updates from UPS. Should you have any concerns or inquiries regarding the delivery process, we highly recommend reaching out to UPS directly, as they have the most accurate and up-to-date information regarding its whereabouts and status. Their customer support team will be able to assist you with any specific questions or issues related to the delivery of your package.
Once package has been shipped you will be sent an email and provided with a tracking number, with that you will be able to see your estimated delivery date.
4. LOST/STOLEN PACKAGES
While we strive to provide reliable and secure shipping services through UPS, it's important to acknowledge that unforeseen circumstances can occasionally result in lost or stolen packages. Please familiarize yourself with the following information regarding lost or stolen packages:
- Responsibility for Lost/Stolen Packages: Once your package is in the possession of UPS, the responsibility for its safe and timely delivery rests with them. In the rare event that a package is lost or stolen during transit, it is important to understand that this is beyond our control as the sender.
- Assistance in Case of Lost/Stolen Packages: If you encounter any issues or concerns regarding a lost or stolen package, we recommend reaching out directly to UPS for immediate assistance. They have the necessary resources and expertise to investigate and resolve such incidents.
- Tracking and Insurance: To mitigate the risk of lost or stolen packages, we encourage you to utilize the tracking information provided in your shipping confirmation email. Tracking allows you to monitor the progress of your package and ensure its safe delivery. Additionally, consider opting for shipping insurance, if available, to provide added protection and coverage for your shipment.
We understand the frustration and inconvenience caused by lost or stolen packages, and we assure you that we will do our best to support you throughout the resolution process. Please remember that UPS is responsible for investigating and resolving such incidents, and they have the expertise to handle these situations efficiently.
Thank you for taking the time to understand our Shipping and Tracking Policy. If you have any further questions or need assistance, please don’t hesitate to contact us. We value your support.